Help with your Solys workspace.
Find help with planning, files and account controls. For a question about your own visa requirements, use the responsible authority’s official guidance.
A few things to know
How do I return to my case?
Use Sign in with the same Google or email identity you used before. Solys loads the account’s current case after sign-in. If the account cannot load, use the displayed reload or sign-in recovery action.
Why is my route showing a guidance step?
Document workflows are available only for supported circumstances. A planning or official-confirmation step means you need to confirm the displayed information; it is not a decision about your visa eligibility.
What changes when I replace a document?
The current reference can point to a new version. Existing reports and packages keep their earlier inputs. Generate a new check or package when you want an output based on the updated references.
Does signing out delete my files?
No. Signing out ends the browser session. Document, case and account deletion are separate actions in the workspace. Read the confirmation and current privacy policy before using a deletion control.
Why is the workspace in English?
The public website supports English, Simplified Chinese, German and Hindi. The workspace currently supports English and Simplified Chinese; German and Hindi website entries open it in English.