Privacy Notice

Effective 17 October 2026 · 2026 年 10 月 17 日生效

Solys is a personal workspace for preparing an international student-visa case for Germany, the United Kingdom or Australia.

Solys 是面向德国、英国或澳大利亚国际学生签证准备的个人案件工作区。

Information we process · 我们处理的信息

Account identity and sign-in data supplied through Clerk, including your email address and enabled Apple or Google sign-in identity.
Case facts you enter, such as destination, study plan, nationality and legal residence.
Files, immutable file versions, checklist references, scan reports, preparation packages and case archives, journey records, notice text and uploaded notice originals, and support requests you choose to create.
Security and operational records needed to authenticate requests, prevent abuse, recover durable actions and investigate failures.

我们处理 Clerk 提供的账户与登录信息（包括已启用的 Apple 或 Google 登录身份）、你填写的案件事实、你主动创建或上传的文件及版本、清单引用、扫描报告、申请材料包与案件归档、旅程记录、通知文字及上传的通知原件和支持请求，以及保障认证、安全、恢复和故障调查所必需的运行记录。

How information is used · 使用目的

We use this information to provide the workspace, preserve source and version history, run the actions you request, keep Native and Web views consistent, secure accounts, support deletion and respond to support requests. Solys does not sell personal information or use applicant files for advertising.

我们用这些信息提供工作区、保留来源与版本历史、执行你主动发起的操作、同步原生端与 Web、保障账户安全、支持删除并处理支持请求。Solys 不出售个人信息，也不将申请材料用于广告。

Public-site analytics · 公开网站分析

When a dedicated Solys Google Analytics 4 Web Stream is configured, the signed-out public homepage records a page view and a small allowlist of public interactions: the fixed call-to-action placement and the selected Germany, UK or Australia example. The integration removes query strings and fragments and does not send email addresses, Clerk identifiers, case facts, files, source material, purchase facts or authenticated workspace activity. Google Signals and advertising personalisation are disabled. Google may process basic device, network and browser information needed to provide the analytics service.

配置 Solys 专用 Google Analytics 4 Web Stream 后，未登录公开首页会记录页面浏览，以及极少量白名单公开交互：固定的操作入口位置和用户查看的德国、英国或澳大利亚示例。接入会移除查询参数与页面片段，不发送邮箱、Clerk 标识、案件事实、文件、来源材料、购买事实或登录后的工作台活动。Google Signals 与广告个性化均已关闭。Google 仍可能处理提供分析服务所需的基础设备、网络与浏览器信息。

Service providers and transfers · 服务商与传输

Solys uses service providers for authentication, hosting, database, private object storage and bounded document processing. Information may be processed in countries other than where you live. Providers receive only the data needed for their role and are not authorised by Solys to use applicant content for their own advertising.

Solys 使用认证、托管、数据库、私有对象存储和受限文档处理服务。信息可能在你居住地以外的国家或地区处理。服务商仅接收履行其职责所需的数据，Solys 不授权其将申请内容用于自身广告。

Solys servers extract text from selected document and notice originals. When you request an AI check, prepared case facts, extracted document and notice text, and relevant source material are sent to an E2B processing environment and DeepSeek. These actions do not submit an application to a government service.

Solys 服务器从所选文件及通知原件提取文字。你发起 AI 检查时，整理后的案件事实、提取的文件及通知文字和相关来源材料会发送到 E2B 处理环境及 DeepSeek。这些操作不会向政府服务提交申请。

Assistance requests · 协助请求

When you send an in-product assistance request, authorised Solys operators can read your question, reply email, optional date and associated case context, and open the current verified checklist originals linked to that request's case. Access is limited to authorised operators and the request-linked case. If email delivery is configured, Cloudflare processes the request email sent to our support inbox; original files are not attached. Messages already delivered to an inbox are separate from workspace records and are not automatically recalled by product deletion. Contact us about deletion of support correspondence.

你发送产品内协助请求后，获授权的 Solys 运营人员可以查看问题、回复邮箱、可选日期和关联案件信息，并打开该请求所属案件当前已验证的清单原件。访问限于获授权人员及请求关联的案件。邮件服务配置完成后，Cloudflare 会处理发送至支持邮箱的请求邮件，原件不会作为附件发送。已送达邮箱的邮件独立于工作区记录，产品删除不会自动撤回这些邮件；如需删除支持往来邮件，请联系我们。

Retention, download and deletion · 保留、下载与删除

Verified originals and immutable versions are retained while they remain part of your account or frozen history. Product controls identify when an unused asset, a case or the whole account can be deleted. Account deletion first blocks account recreation from an old session, then removes the implemented account data and private objects before deleting the Solys-owned Clerk principal. Minimal non-personal tombstone data may remain to prevent replay and resurrection. Backup and security records may expire on a separate bounded schedule.

已验证原件及不可变版本在仍属于你的账户或冻结历史时会被保留。产品会明确指出何时可删除未使用素材、案件或整个账户。账户删除会先阻止旧会话重新创建账户，再删除已实现的账户数据与私有对象，最后删除 Solys 所属的 Clerk 主体。为防止重放或复活，可能保留不含个人内容的最小墓碑记录；备份与安全记录可按独立的有限周期到期。

Notice originals and generated case archives follow the case/account retention and deletion controls. For an account-deletion completion email, we temporarily retain your verified primary email separately from the deletion tombstone. Only after workspace cleanup and identity deletion finish can the configured email service attempt this notification once. The recipient is cleared after a completed, failed, unavailable or uncertain attempt; an uncertain send is not automatically repeated. Deletion can complete even when email delivery is unavailable.

通知原件与生成的案件归档遵循案件及账户的保留和删除规则。为发送账户删除完成邮件，我们会在删除墓碑之外临时保留已验证的主邮箱；只有工作区清理和登录主体删除均完成后，已配置的邮件服务才会尝试发送一次。发送完成、失败、不可用或结果不确定后会清除收件地址；结果不确定的发送不会自动重发。邮件不可用不妨碍账户删除完成。

Your choices · 你的选择

You can review and update case facts, download available files and packages, remove eligible references and assets, delete eligible cases, sign out without deleting server data, or request whole-account deletion from the product. To ask about access, correction, deletion or privacy, email hello@soliceapp.ai.

你可以查看和更新案件事实、下载可用文件与材料包、移除符合条件的引用与素材、删除符合条件的案件、在不删除服务器数据的情况下退出，或在产品内发起完整账户删除。有关访问、更正、删除或隐私的问题，请联系 hello@soliceapp.ai。

Changes · 变更

We will update the effective date when this notice materially changes. A material change does not silently expand the product beyond its stated preparation and support boundaries.